Send Your Complaint
MyFatoorah will be glad if it hears from you, and our team will work on your problem.
To submit a complaint, please complete the complaint form and submit it through:
By hand to the Customer Complaints Unit located in the headquarters of MyFatoorah, KIPCO Tower – Sharq – Floor 48, Kuwait, or the company’s offices in the other countries.
By post to the Customer Complaints Unit at MyFatoorah Company.
By email to the Customer Complaints Unit: [email protected].
Contact Channels:
- Toll-Free Number (within Saudi Arabia): 8001000342
- To contact us from outside Saudi Arabia: 00966545074449
- Email: [email protected]
- Or through your Merchant Control Panel.
Time Frame for Complaint Handling:
- Acknowledgment of the complaint will be provided within one business day of receipt.
- The complaint is handled within the timeline specified by the Saudi Central Bank.
Complaint Escalation:
To ensure the highest standards of care and service, if you have submitted a complaint and are not satisfied with the resolution provided, you may escalate the complaint through the following channels:- Email: [email protected]
- SAMA Care is a platform provided by the Saudi Central Bank.
Customer Support Hours:
Sunday to Thursday: 9:00 AM – 6:00 PM.Address:
Prince Abdulaziz Bin Musaed Bin Jalawi Street, Al-Sulaimaniya District, Riyadh, Saudi Arabia.To submit a complaint, please complete the complaint form and submit it through:
By hand to the Customer Complaints Unit located in MyFatoorah: 5th floor, West Point Tower, Seef Manama.
By post to the Customer Complaints Unit at MyFatoorah Company.
By email to the Customer Complaints Unit: [email protected] or [email protected].
To submit a complaint, please complete the complaint form and submit it through:
By hand to the Customer Complaints Unit located in the headquarters of MyFatoorah, KIPCO Tower – Sharq – Floor 48, Kuwait, or the company’s offices in the other countries.
By post to the Customer Complaints Unit at MyFatoorah Company.
By email to the Customer Complaints Unit: [email protected].
